Privacy Policy
Version: 2026-10-07.75d040
This policy explains how your personal data is processed when you use www.voltexa-energy.com, register, purchase KWPN, sign up for the “Match 96” tariff, write to us or collaborate as a sales agent. It complies with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD, the Spanish data protection and digital rights law).
1. Data controllers
Two companies are involved, each responsible for the data of its own activity:
| Company | Data it processes as controller |
|---|---|
| Energy Feedback, S.L. · NIF B70654173 · | User account, KWPN orders and payments, promotions and VOLTS, sales agents and their commissions, the shop’s contact form |
| Isoen Energy Solutions, S.L. (Voltexa Energy) · NIF B04987913 · Calle Velázquez, 27, 28001 Madrid · CNMC No. R2-1007 | Electricity supply, supply points (CUPS), electricity billing and offsetting of KWHN on the bill |
For any privacy matter, with either of the two: admin@voltexa-energy.com · 900877818.
2. What data we process
- Account data: email, name, telephone, language and, if you create one, an encrypted password.
- Purchase data: orders, KWPN acquired, commitment period, prices, payments and, for stablecoin payments, the network, the transaction identifier and the wallet sending the payment.
- Supply data that you provide: CUPS code, current supplier, electricity bills and your authorisation to offset your KWHN on the bill.
- Contact data: what you write in the form and the files you attach.
- Sales agent data: tax details (name or company name, NIF, address, IBAN), commissions and self-billed invoices.
- Technical data: IP address and security logs necessary to protect the service.
We do not process special categories of data. We only ask for the data necessary for each purpose.
3. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Creating and managing your account and access | Performance of a contract or pre-contractual measures (art. 6.1.b GDPR) |
| Managing KWPN orders, payments, KWHN deliveries, renewals and refunds | Performance of a contract (art. 6.1.b) |
| Offsetting your KWHN on your electricity bill | Your express authorisation in “My account” and performance of a contract (art. 6.1.a and 6.1.b) |
| Responding to contact requests and preparing free energy studies | Your consent when submitting the form (art. 6.1.a) and pre-contractual measures (art. 6.1.b) |
| Handling complaints | Legal obligation (art. 6.1.c) |
| Invoicing, accounting and tax and electricity sector obligations | Legal obligation (art. 6.1.c) |
| Managing sales agents, commissions and self-billed invoices | Performance of a contract and legal obligation (art. 6.1.b and 6.1.c) |
| Promotions and referral programme (VOLTS) | Performance of the promotion rules (art. 6.1.b) |
| Service security and fraud prevention | Legitimate interest (art. 6.1.f) |
We do not send commercial communications without your consent, nor do we make automated decisions with legal effects on you.
4. Sharing of data between the two companies
So that your KWHN are deducted on your electricity bill, the company selling the KWPN reports to the supplier each month the KWHN and VOLTS that correspond to your supply points, and the supplier informs it of what is needed to manage this. This communication only takes place if you authorise it in “My account”, and you may withdraw it at any time.
5. How long we keep it
- As long as you keep your account or contract and, afterwards, for the legal periods: 6 years for commercial and accounting documentation, 4 years for tax documentation, and the limitation periods for legal actions.
- Contact requests without a purchase: up to 12 months from the last communication.
- Security logs: the time strictly necessary to protect the service and investigate incidents.
6. Recipients
- Between the two companies, on the terms of section 4.
- To the sales agent who assists you, only the essential data (name, contact details, sign-up, power and contract status).
- To public authorities, the CNMC, courts and dispute resolution bodies when required by law.
- To partners that provide services on behalf of the companies, under a data processing agreement, in these categories: billing and customer management; representation in the electricity market and balancing services; energy purchasing; web hosting, cloud database and email sending; payment methods; tax, accounting and legal advice. Partners may change; the safeguards required are always the same.
Stablecoin payments are recorded on public blockchain networks, which we do not control and which do not allow transactions to be deleted.
7. International transfers
Some technology partners may process data outside the European Economic Area. In that case, the transfer is covered by a European Commission adequacy decision, such as the EU-US Data Privacy Framework, or by standard contractual clauses approved by the Commission.
8. Your rights
You may exercise your rights of access, rectification, erasure, objection, restriction and portability, and withdraw your consent, by writing to admin@voltexa-energy.com and stating which right you are exercising. We will ask for what is necessary to verify your identity and will respond within a maximum of one month. You may also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) (www.aepd.es).
9. Security
We apply appropriate technical and organisational measures: encrypted connection, encrypted passwords, one-time access codes, attempt limits, role-based access control, review of received files and backups.
10. Minors
The “Match 96” services are intended for persons over 18. We do not knowingly collect data from minors.
11. Languages and changes
In the event of any discrepancy between language versions, the Spanish version prevails. The version in force is always the one published on the website, with its date.